If you’re unhappy with the goods for any reason, please return your item to us. We’re happy to offer a refund or exchange on unused items returned within 31 days. If the item is faulty we’re happy to offer a refund or exchange where available.

Package the shoes carefully in their original box & a secure outer wrapper where possible, and send them back clearly addressed to:

Whitby Cobbler: Returns
33 Baxtergate
Town Centre
YO21 1BN

We recommend you use some form of registered post in case you need to track your parcel. We will email you to let you know that your return has been processed within 3 working days of receiving it through the post. Any problems, don’t hesitate to call us on 01947 821119


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